Terms And Conditions

Overview

Terms and Conditions

Last Updated: 09/02/2024

Welcome to Los Feliz K Shop! By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read these terms carefully before using our site.

1. Acceptance of Terms

By accessing, browsing, or using our website, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services.

2. Changes to Terms

Los Feliz K Shop reserves the right to modify or update these Terms and Conditions at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the new terms. Please check this page regularly for updates.

3. Use of Our Website

You agree to use our website for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.

View our Privacy Policy by following the link, https://losfelizsmokeshop.com/wp-shop/privacy-policy/

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as herbal powders, capsules and unsealed perusable items such as unsealed CBD products before the expiration date cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Perishable items such as opened/unsealed powders before product expiration date

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Reach us at LosfelizKshop@gmail.com for further questions anytime!

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at losfelizkshop@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at LosfelizKshop@gmail.com and send your item to: 1757 Hillhurst Ave Los Angeles CA 91306.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 1757 Hillhurst Ave Los Angeles CA 90027.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please view our full shipping policy on https://losfelizsmokeshop.com/wp-shop/sample-page/